Fast Delivery - Free Shipping on Order Over $100

Warranty Policy

Register and activate your warranty HERE.

iDeaPlay(深圳市万创博实业发展有限公司)Limited Warranty: New Items

After reviewing our warranty policy, if you believe you have a warranty claim, please contact our customer support team for instructions on how to proceed: service@ideaplay.com or calling 866-886-6878.

To save the time of claiming IDEAPLAY warranty, please prepare these requirements of warranty before contacting us.

Requirements of Claiming IDEAPLAY (深圳市万创博实业发展有限公司)Warranty:

  • Product model
  • Date of purchase
  • Product serial number
  • The original order number from our IDEAPLAY website, Amazon store, Walmart store, Wayfair store, eBay store, newegg store and HSH.
  • Pictures of the issue for evidence purposes.

Our quality assurance team will investigate, examine and review your claim and let you know within a few days the outcome of your warranty claim.

If you believe your IDEAPLAY has a warranty issue, your first point of contact should be your IDEAPLAY retailer where you purchased your products.

We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from IDEAPLAY. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.

Exclusions

iDeaPlay’s warranty does not apply to:

  • Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
  • Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Used for special application other than normal consumer use
  • Lost /stolen/free/refundedproduct
  • Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
  • Not able to provide valid proof of purchase
  • Free products

iDeaPlay(深圳市万创博实业发展有限公司) Products Warranty Policy List:

IDEA_IDEAPLAY Limited Warranty Policy of Ebikes and Folding Bikes

iDeaPlay(深圳市万创博实业发展有限公司) Limited Warranty: Open-Box Items

Customers return open-box products for a variety of reasons - change of mind, or wrong-size wrong-color wrong-model. Each the open-box item is unworn and in googd functioning condition, tested or inspected to verify proper working order and physical apperance. We also offer up to 6 months including any defects or malfunctions of the open-box items, but no return or exchange.

This warranty is non-transferable and proof of purchase from ideausa.com or an authorized retailer is required for warranty service.