End of Sale Disclaimer
To ensure delivery of innovative and cost-effective products, iDeaPLAY may periodically discontinue specific products or versions of products and associated services. At iDeaPLAY’s sole discretion, such products or services may be discontinued regardless of the delivery method.
As technology continues to evolve, there will come times when existing products become inadequate, or unable, to service the market needs for which they were originally designed. Additionally, there are cases where key components used in the manufacturing process of a specific product become unavailable and suitable replacement components are also not available. At this time, said products become obsolete and/or unsustainable and therefore reach the End-of-Life stage. When these obsolete products reach their End-of-Life stage, newer products and technologies may be produced that replace them.
In order to help our customers, manage their product’s End of Life transition, including the continued support and service of these products, iDeaPLAY has developed the following standard guidelines for products that have reached the End-of-Life phase of the product life cycle. iDeaPLAY reserves the right to revise these guidelines from time to time at iDeaPLAY’s sole discretion.
This policy describes the intended communication and transition plans for discontinued products and versions and provides information required to plan for migration to replacement technologies. Any questions arising in the interpretation of this policy or the application of this policy shall be as determined by iDeaPLAY in its sole discretion.
End of Life (EOL) is the business process where a product is made to be obsolete and therefore unsupported. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product, service or subscription obsolete. Once obsolete, the product, service or subscription is not sold, improved, maintained, or supported.
End of Sales Life date is when a product is no longer available for sale as a new or standard product. All time periods pertaining to the End-of-Life phase of a particular product are measured from this date.
End of Service (EOS) date is when a product will no longer be eligible for updates, technical support, or hardware repair or replacement.
The End of Service date is 1 years after the original End of Sale date of a product unless otherwise specified by separate announcement or customer service contract. Until this date, technical support, hardware repairs and RMA procedures remain in force, unchanged from before the End-of-Life announcement. After this date, technical support, hardware repairs and RMA procedures will end.
iDeaPLAY reserves the right to extend certain services beyond the EOS date at its sole discretion. Conversely, hardware repairs may be limited due to component availability constraints. If any critical parts become unavailable before the EOS date, which affect our ability to provide a system repair or component replacement, iDeaPLAY will make an updated EOS Supplemental announcement stating which components are affected.
For the final sales, iDeaPLAY will not be obliged to offer any refunds or replacement for sold products, unless the product received is faulty/damaged. After the End of Sales date has passed, the product will be removed from the price list and can no longer be purchased. The Maintenance offer on the price list will also be discontinued. The product will enter ‘maintenance mode’ and no new features will be developed. After the End of Support date, no support for the product will be provided. If the customer has a valid Maintenance- and/or Support contract for the product, and the period of this contract extends beyond the End of Support date, the customer support for this particular customer and this particular product will continue until the end of the contract. In case a product was sold with extended warranty included, iDeaPLAY is committed to provide further services as described in the iDeaPLAY Standard Terms and Conditions during this period, even if it extends beyond the End of Support date.
Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.
You hereby accept the fact that you have read, understood and are willing to abide by the terms of sale laid down in this agreement. You further agree that the terms set out under this agreement are fair, reasonable and just given the matters set out under this agreement and you waive any and all rights to have any claims against us on grounds set out above.