Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get full refund. We cannot cancel the order if the product is already shipped out, and we are not offer free return service.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days. 

For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods. 

This only applies to product purchased directly from iDeaPlay. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy. 

Please note-We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from iDeaPlay. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.

Return Shipping Cost

We will charge you the shipping fee under these circumstances: 

• If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

If you haven’t received a refund yet, first check your bank account again.Late or missing refunds (if applicable)

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ideausa.com.